Privacy Policy

1. Who this applies to

This policy applies to visitors to our marketing site, registered users, and organization members who access the Hello Add workspace. If you are invited to an organization, your organization may have its own policies; this document describes how we process information as the Service provider.

2. Information we collect

Account and profile

We collect information you provide when you register or update your profile, such as name, email address, organization name, and role. We may collect authentication data needed to secure your session (for example, session tokens stored in cookies or similar technologies).

Workspace and usage

We collect information about how you use the Service, including actions you take in the product, settings you configure, and approximate technical data such as browser type, device type, and timestamps. We use this to operate, secure, and improve the Service.

Integrations and advertising platforms

When you connect third-party accounts (for example, advertising or analytics platforms), we receive and store credentials, tokens, or identifiers that those systems provide so we can sync data and display it in your workspace. The categories of data depend on what you authorize and what each platform shares with us.

Communications

If you contact us for support or subscribe to updates, we process the content of those messages and related metadata (such as delivery status). We may send transactional emails or in-product notices about security, billing, or important changes.

Payments

Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers; our providers process card data according to their privacy policies and industry standards. We may receive limited billing metadata (such as subscription status and last four digits where applicable).

3. How we use information

We use the information we collect to:

• Provide, maintain, and improve the Service and its features.
• Authenticate users, enforce organization boundaries, and protect accounts.
• Sync and display data from connected platforms you authorize.
• Send service-related communications, security alerts, and (where permitted) product updates.
• Analyze usage in aggregate to understand performance and plan improvements.
• Comply with legal obligations and respond to lawful requests.
• Develop optional AI-assisted features; inputs and outputs may be processed to operate those features as described in product disclosures.

4. Legal bases (where applicable)

Depending on your location, we may rely on different legal bases to process personal data, such as performance of a contract, legitimate interests in operating and securing the Service (balanced against your rights), consent where we ask for it, or compliance with legal obligations. Where consent is required for specific processing, you may withdraw it as described in the Service or by contacting us.

5. Sharing and subprocessors

We do not sell your personal information. We share information only as needed to provide the Service, with service providers who process data on our instructions (such as hosting, email delivery, analytics, payment processing, or security), when required by law, or to protect the rights, safety, and integrity of users and the Service. We may share information in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality and notice requirements.

6. International transfers

We may process and store information in India and other countries where we or our providers operate. Where we transfer personal data across borders, we implement appropriate safeguards as required by applicable law.

7. Retention

We retain information for as long as your account is active and for a reasonable period afterward to resolve disputes, enforce agreements, and comply with legal requirements. Backup and log retention periods may vary by system. You may request deletion of your account subject to legal and contractual exceptions.

8. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your devices.

9. Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or export personal data, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a data protection authority. To exercise rights, contact us using the channels below. We will respond in line with applicable timelines.

10. Children

The Service is not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Third-party links and services

The Service may link to third-party websites or rely on integrations you enable. Their privacy practices are governed by their own policies. We encourage you to review those policies before connecting accounts or sharing data.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. If changes are material, we will provide additional notice as appropriate.

13. Contact

For privacy-related requests or questions, contact us through the support or contact options provided in your Hello Add workspace or on our website.